Frequently Asked Questions

An enquiry can come through in the form of an email, private message, text, call or contact form via our website (Emails and contact forms are our preferred method).

After we have received your enquiry and an invoice has been sent to you, we require a deposit of $50.00 for private events and $100.00 for corporate events 5 days from the invoicing date. This ensures that your booking has been placed within our system. The remaining amount is due 3 days prior to your event.

For private and corporate events, you will receive an invoice that clearly discloses the payment requirements and the costs of your booking. Attached to our invoice email, the dates of the deposit and final payment is clearly stated to ensure there is no confusion. We will send a reminder email the day before the payments are due if the money has not yet entered our account.

All payments must be bank transferred to the account details laid out on the invoice document.

Please understand, as a small business, we have a limited number of time-slots over weekend and in most cases would have declined other bookings in order to stay committed to yours. This is why if your event is cancelled a minimum of 10 days prior to your event you will forfeit your deposit.

If the event is cancelled 2 days before the event the total paid amount is non-refundable.

Please note that this payment helps to cover any cancellation fees, administration costs and the time we spend on servicing your special party entertainment booking.

If you are needing to reschedule or postpone your event, please contact us at your earliest convenience as we will try to work within your new dates and times. However, please be aware that this may not be the case if we already have bookings for the times you require. In this case, your booking will be treated as a cancelled event.

Thank you for your understanding that as a professional and honest small business we must adhere to these cancellation policies.

If your event numbers or time has changed following your enquiring and booking please contact us at the earliest connivence if you wish to alter your package.

We will try to accomodate your alterations if possible! If you are looking to upgrade and extend the the time of your package the additional balance will be required at the same time as your final payment (this will be outlined in an amended invoice). If looking to change to a smaller package, please note that any downgrades within 7 days of your booking are not subject to reduced final cost.

Absolutely! Please feel free to contact us at any time regarding a booking, but please be aware that booking availability lessen the closer to the date.

Also note, that our standard payment schedule will be altered due to the shortened time-frame, which will be clearly detailed in your invoice.

We come to you! Unlike other face-painters, we will come to wherever you need us! We travel as far as Yea and Geelong - no distance is too far for a bit of fun!

Travel fees may apply depending on your location, but wherever you are, we'll be there with brushes ready!

You bet! We will travel to wherever your party or event is! Parks, play centres, restaurants, you name it! Please note, for festivals, fetes, markets and other community events, we can provide a marquee but this will have to be discussed in the enquiry before booking.